Frequently Asked Questions
Q - HOW DO I GET A QUOTE?
A
There are a few options. 1. Click on the “Request Quote” tab on our website and fill out the form 2. Email us at sales@industryuniforms.com.au and provide all relevant details for a quotation 3. Call our friendly staff on 1300 955 779 and we will assist your enquiry. We guarantee all methods will be responded to promptly.
There are a few options. 1. Click on the “Request Quote” tab on our website and fill out the form 2. Email us at sales@industryuniforms.com.au and provide all relevant details for a quotation 3. Call our friendly staff on 1300 955 779 and we will assist your enquiry. We guarantee all methods will be responded to promptly.
Q - DO YOU SELL UNIFORMS DIRECT TO THE PUBLIC?
A
Yes, we also sell to the general public and specialise in providing uniforms to business across Australia.
Yes, we also sell to the general public and specialise in providing uniforms to business across Australia.
Q - CAN I VISIT YOUR UNIFORM STORE?
A
Industry Uniforms is online based. This means that we can keep our overheads low and the direct saving goes straight to our customers! We ship direct Australia wide from our warehouse across Australia.
Industry Uniforms is online based. This means that we can keep our overheads low and the direct saving goes straight to our customers! We ship direct Australia wide from our warehouse across Australia.
Q - WHERE ARE YOU LOCATED?
A
We have stock holdings across the country which allows us to ship your orders anywhere in Australia.
We have stock holdings across the country which allows us to ship your orders anywhere in Australia.
Q - DO YOU SHIP TO PO BOX ADDRESSES?
A
Yes, we do ship to PO Box address. However, please note that they must fit inside a satchel. Boxes cannot be sent via this arrangement and have to be sent via our other freight options. Please call us for more details.
Yes, we do ship to PO Box address. However, please note that they must fit inside a satchel. Boxes cannot be sent via this arrangement and have to be sent via our other freight options. Please call us for more details.
Q - DO YOU DELIVERY TO REMOTE LOCATION ACROSS AUSTRALIA?
A
Yes we do. We deliver Australia wide.
Yes we do. We deliver Australia wide.
Q - DO YOU SEND OUT SAMPLES?
A
Yes, we can send out samples upon request. Please note our sample policy on the website for further information before opting for samples.
Yes, we can send out samples upon request. Please note our sample policy on the website for further information before opting for samples.
Q - CAN I ADD MY BUSINESS LOGO TO MY GARMENTS?
A
Yes, we have a range of options for garment decoration. Our staff are happy to view your logo and provide you with the best option for your business requirements. If you do not have a logo designed, please contact our staff to assist you with a solution.
Yes, we have a range of options for garment decoration. Our staff are happy to view your logo and provide you with the best option for your business requirements. If you do not have a logo designed, please contact our staff to assist you with a solution.
Q - CAN I SEE A SAMPLE WITH MY EMBROIDERY / SCREEN PRINTING BEFORE I ORDER?
A
All orders will be provided with a digital proof before commencing with garment decoration. We do not supply mock-ups before the order is paid as this service is included in the order cost. We can provide a fabric sample of an embroidered logo if it is of high detail for final approval but this will delay your order by 2-3 business days. Most clients proceed with only a digital proof but we will advise if the embroidered logo requires this additional step. Screenprint/Other Print methods do not require fabric sampling as this will be highly expensive but the logo will be matched exactly to your garment artwork provided.
All orders will be provided with a digital proof before commencing with garment decoration. We do not supply mock-ups before the order is paid as this service is included in the order cost. We can provide a fabric sample of an embroidered logo if it is of high detail for final approval but this will delay your order by 2-3 business days. Most clients proceed with only a digital proof but we will advise if the embroidered logo requires this additional step. Screenprint/Other Print methods do not require fabric sampling as this will be highly expensive but the logo will be matched exactly to your garment artwork provided.
Q - HOW LONG WILL DELIVERY TAKE FOR PLAIN STOCK ORDERS?
A
Metro locations across Australia can take anywhere between 5-7 business days. Remote locations may take more time but our staff will notify customers on approximate delivery dates immediately when order is complete for shipping.
Metro locations across Australia can take anywhere between 5-7 business days. Remote locations may take more time but our staff will notify customers on approximate delivery dates immediately when order is complete for shipping.
Q - HOW LONG WILL DELIVERY TAKE IF MY GARMENTS ARE DECORATED WITH A LOGO?
A
Decorated garments will take approximately 2 weeks to be received from the moment the order is processed.
Decorated garments will take approximately 2 weeks to be received from the moment the order is processed.
Q - CAN I EXCHANGE OR RETURN AN ITEM?
A
Items can only be exchanged if they are in the original condition, all branding and swing tags attached, packaging intact and returned within 10 business days. Please ensure you refer to the sizing guides supplied in our brand links or by our staff members if you are unsure on sizing before ordering. Postage and reshipping will be at your own cost. Garments that are modified or have logos attached cannot be returned unless defective.
Items can only be exchanged if they are in the original condition, all branding and swing tags attached, packaging intact and returned within 10 business days. Please ensure you refer to the sizing guides supplied in our brand links or by our staff members if you are unsure on sizing before ordering. Postage and reshipping will be at your own cost. Garments that are modified or have logos attached cannot be returned unless defective.
Q - WHAT ARE MY PAYMENT OPTIONS?
A
We accept PayPal, Credit Card and direct deposit. Further information on these payment options will be provided in the quotation.
We accept PayPal, Credit Card and direct deposit. Further information on these payment options will be provided in the quotation.